1. This topic is for the professional who is interested in impressing his customers and leave the room
   with a smile.
2. It is important to be to understand the need of the customer to be supreme.
3. Great sales people know how and when they should work on the ego of the customer.
4. But inexperienced sales people make the mistake of taking the customer and his office/home lightly.
5. Consider a salesperson who creates a wrong impression by using his mobile on a sales meeting in front of his customer.
6. So use of mobiles in today’s life may be critical to your existence, but without permission and proper etiquette you are looking at a disaster scenario.

Words of wisdom

• • If you make a sale you can make a living. If you make and investment of time and good service in a customer, you can make a fortune. – Jim

RohnAuthor Quotes: 

If you can impress someone with a small gesture, why buy the fresh flowers instead. – Author

Author Suggests

• • Phone call and mobile applications are a misdemeanor during a sales call.
  • How would you feel if someone called you for a meeting and paid attention else where.
  • You will need to be careful in how you treat your customers while you are in a space of there choosing

Author Suggests

• • Now I will not suggest turning your phone off and not having a life besides that one customer.
  • However, you can go a long way by representing this to him.
  • Every gesture you make in the call is noticed and you have an opportunity here to go ahead and make the sale easier, by making the customer feel like king before the sale itself.

Author Quotes:
Customer is the king, I am his treasurer

Example of the situation

• • Imagine trying to explain the benefits of your product and your phone rings.
    • 2 choices
      • Pickup
        • You do this and the customer might walk away.
        • You may ask for customer’s permission and then pick the call.
        • You may pick the call and say you are in a urgent meeting and will get back to you.
        • Create a feeling of wow in the customer’s mind and give a boost to his ego and your sale all in one go.
      • DND
        • You do this and you may loose some important information till the end of this particular sales meeting.
        • You should do this and let the customer know how important he and this conversation is to him.
        • You must at the end of you meeting, say this line too:
        • Dear Sir, feel free to call me anytime. I will definitely pickup if I am available and not in a customer meeting.

Question Yourself ?

• • Do you think it is important to take a call in the middle of a meeting with a customer?

Author Suggests

• • You have taken the appointment, and chosen the time.
  • The customer has agreed to this by providing you the time form his precious slot.
  • Any misuse of the same at the cost of the customer will not be treated lightly by him.
  • So refrain from such practices.

Question Yourself ?

• • What would you think of a customer who keeps taking calls of others while he is in a meeting with you?

Author Suggests

• • Although such a customer may not be liked by you, we still have to remember that the customer is king.
  • One way to avoid such a situation is to ensure that you request for the meeting with a small caveat liner.
    • Dear Sir, I would request a meeting with you. And during our meeting I will ensure to be focused on working on your solution. Would request you to take the time out and give me a time when you are free and have time to listen/discuss with no distractions.
  • Still even after making such a bold claim, if a customer is distracted, we cannot blame him/her.

Author Suggests

• • Taking a call during a meeting should be a no-no at all costs until excused by the customer in verbal.

Question Yourself ?

• • What would you think of a customer who keeps taking calls of others while he is in a meeting with you?

Author Suggests

• • How about using the phone for viewing Whatsapp chat?
  • How about browsing emails while talking to customer?
  • How about posting Linkedin posts while in a meeting with customer?
  • How about using the phone to brose the net while in a meeting with a customer?

Author Examples

https://www.youtube.com/watch?v=j6xkSOTsv-E

Author Suggests

• • Not paying attention to the customer can land you in deep trouble in many ways, let us discuss some of them.
    • Customer may be annoyed
    • You may miss important info from the customer
    • It is just rude and unprofessional
    • You may be distracted enough to not note that the customer has started using his phone too.
  • Thus to ensure a smoother meeting with a customer always give him 100% of your time.

Author Suggests

• • https://youtu.be/GmAP7l86Xug
  • Every meeting should have you focused on the sale and away from any distraction of the world.
  • This kind of focus will definitely yield ample results for you.
  • It will ensure also that the customer loves you and that you get the best of the deal.

Author Summarizes

• • So the key points to remember are
    • Don’t play with your phone
    • Keep it on vibrate
    • Don’t use your phone during a meeting
    • On urgent call take permission from customer and quickly return to the meeting.